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Customer Problem: I run V2020.03 Xentry software with my mb sd connect c4 when enter ewa-net to activate, an error message appears on the screen with “Current MAC address (LAN ID): Unknown LAN ID”. How to solve it? The solution offered by eobdtool.co.uk engineer: 1. Open “Computer Management” 2.Right-click “Device Manager” to select “Show hidden devices” 3.Uninstall all virtual network card drivers with # in the “Network adapters” option 4.Restart ewa-net Tech support: www.eobdtool.co.uk