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MB SD C4 2020.03 ewa-net Activation Unknown ID Error Solution

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Customer Problem: I run V2020.03 Xentry software with my mb sd connect c4 when
enter ewa-net to activate, an error message appears on the screen with “Current MAC address (LAN ID): Unknown LAN ID”. How to solve it?
ms-sd-c4-2020.03-ewa-net-id-error-solution-1.png
 
 
The solution offered by eobdtool.co.uk engineer:
1. Open “Computer Management”
2.Right-click “Device Manager” to select “Show hidden devices”
ms-sd-c4-2020.03-ewa-net-id-error-solution-2.png
 
 
3.Uninstall all virtual network card drivers with # in the “Network adapters” option
ms-sd-c4-2020.03-ewa-net-id-error-solution-3.png
 
4.Restart ewa-net
 
Tech support: www.eobdtool.co.uk

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